Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse Outside US will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of velbend.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***s
The quality of this washing machine is very good. I was recommended by a friend to buy it. The clothes are washed very clean, and can be folded, saving space. It is worth recommending!
N***l
The washing machine has three functions. It can be used by pressing the button for more than 2 seconds. The use method is very simple. It also carries a drainage basket. It is a great product!
S***s
It’s beautiful, the shipment was super fast. It works great.
L***e
The product packaging is very good. There are cartons outside. There is no damage. The product quality is also very good. It is a beautiful washing machine
Y***z
The item came in perfect conditions. It was a very quick delivery too. Pros: it works really well, the first time I used it, I washed 2 T-shirts and 2 pairs of socks using the 10min cycle. the clothes came out very clean. It rotates fast and leaves the clothes very clean. It does not splash water but it were to happen you can use the lid. Only two negative comments: is hard to choose different programs, you have to press several times to get it to change. When emptying the water it is hard to pour all the water from it because the shape of the borders trap the water. To avoid this I use a cloth to dry the remaining water left inside the washing machine. Overall I really like this product and would recommend buying it.
Customer
It seems to work well and it’s not bad!
E***e
Fast transportation speed, good package, convenient product, clean washing, as good as large washing machine, easy to carry when traveling
H***m
Very convenient washing machine, foldable, portable, clean clothes, I also recommend it to my friends
D***c
The packaging is good and there is no damage. Delivered very quickly
E***o
Of easy use. For washing is good. Centrifugation should have a way of bolting the basket, if you put the wrong laundry into the loose basket and you keep hitting the sides of the bucket. Very weak spin, you need to twist clothes later. It’s just for lightweight fabric pieces. But it was worth it.